Anyone who has visited a Disney theme park, or stepped into a Disney Store (and I bet that 100% of the people reading this have done both), will probably be amazed by the Company’s exquisite attention to detail and sky-high customer service standards.
In this highly inspirational Disney book by author Ted Kinni and The Disney Institute, you will learn how to apply the Disney philosophy to your business or team.
Whatever you do must be of the highest quality, with the customers’ needs in mind, and constantly over-delivering to make each interaction memorable. If you’re up to the challenge, your team will never be the same.
Author Ted Kinni has authored over a dozen business books for prestigious companies such as Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. The Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, and over the last twenty-five years has hosted business programs for thousands of professionals from more than thirty-five countries and more than forty industries eager to learn more about the Disney approach to customer service.
Now, instead of spending thousands of dollars for one of these business courses, you can learn the details for building a better company straight from this Disney book.
Be Our Guest: Perfecting the Art of Customer Service is simply a must for anyone working in the hospitality industry and a strongly recommended for any manager who wants to be more effective and productive.
- Series: A Disney Institute Book
- Hardcover: 224 pages
- Publisher: Disney Editions; Rev Upd edition (November 8, 2011)
- Product Dimensions: 0.9 x 6 x 9 inches
- Average Customer Review: 4.8 out of 5 stars
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